Accessibility

Providing goods and services to people with Disabilities

Hillary’s cleaners  is committed to execellence in serving  all customers including those customers with a disability. For  any customer that cannot access  one of our stores fro any reason we have a home or office pick up and delivery services. Call 613-798-0734

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Assistive devices

We are committed to serving people with disabilities who use assisted devices to obtain our goods and services .We will ensure that our staff are trained  and familiar with the various devices that maybe used by customers.

Service Animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premised that are open to the public.

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for our customers with disabilities, we will provide a notice which will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services if available. This notice will be placed at all entrances and service counters at our premises.

Training for Staff

Hillary’s cleaners will provide training to its service counter associates and any other staff that comes into contact with the public. Training will include

  • An overview of the Accessibility for Ontarians with Disabilities Act 2005 and the requirements of the customer service standard.
  • Hillary’s cleaners plan related to the customer  service standard
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an  assisted device or require the assistance of  a service animal or a support person.
  • How to locate and implement our company polices, practices and procedures on accessibility
  • How to obtain additional information on assisting people with disabilities, available through Ontario.ca/Access Ontario web site
  • Staff will be trained on an ongoing basis when changes are made to these policies, practices and procedures.

Feedback

Contact us by Phone 613-798-0734 and ask for our service manager or email us at info@hillarys.ca and help us help you.